| Data Collection Services |
Qualitative Research
|
Capabilities |
CATI Interviewing
Inbound Telephone
Web Interviewing
Face-2-Face Interviews: CAPI
Creative solutions to reach target respondents |
|
| |
Focus Group
& In-depth Interviews |
| |
Recruiting
Transcription |
| |
Proven international
network of interviewers, moderators, and facilities
|
| |
Experience
with techniques, target audience, and cultural issues |
|
Brand/Product Positioning
Studies
Attitude & Awareness Studies
Concept Tests
Media, Audience & Readership Studies
Customer Satisfaction Studies
Mystery Shopping |
| Industry Experience
|
Market Audience |
Linguistics |
High Tech, Telecom
Healthcare & Pharmacy
Banking/Insurance/Finance
Packaged Goods - FMCG |
|
| |
Business to
Business |
| |
Physicians
/ Specialists
IT Professionals
Financial advisors/experts
CEOs, CFOs, CTOs etc |
| |
Consumers |
|
Interviewing, Transcription
and Translation in
English
French
Spanish
Japanese
|
| Infrastructure |
Mercury Advantage |
Training and monitoring |
250
Seats facility
Digital phone systems
Voice over IP (high speed)
Dedicated links
Automatic Call Distribution (ACD)
Toll Free access numbers |
Process, People
and Location advantage
Experienced and trained Interviewers
Lower Operational costs
24X7 operation
Reduced turn around time
State of art technology
Online discussion and chat facility |
Client Specific
and Process specific training
Accent Neutralization
Communication skills
Basic technical skills
Remote silent monitoring.
Physical monitoring
Feedback and learning sessions.
Continued training
|
